Return & Refund Policy
At Jalebi Baby Delaware, we take pride in preparing fresh food and providing a great dining experience. Because our food is prepared to order, we generally do not accept returns of food items.
However, if there is a problem with your order, please contact us so we can review the issue and help find an appropriate solution.
1. Food Orders
Due to the nature of freshly prepared food, food items cannot generally be returned once they have been picked up or delivered.
If you receive an incorrect, missing, damaged, or substantially unsatisfactory item, please contact us as soon as possible after receiving your order.
2. Incorrect or Missing Items
If your order contains an incorrect or missing item, please contact us with:
- Your order number
- Your name
- Details of the issue
- Photos of the order, where applicable
After reviewing the situation, we may offer an appropriate resolution, which may include a replacement, store credit, or refund.
3. Food Quality Concerns
If you have a concern about the quality of your food, please contact us promptly after receiving your order.
We may ask for details or photographs to help us understand and investigate the issue.
Each request will be reviewed individually.
4. Allergies & Dietary Concerns
If you have a food allergy or dietary requirement, please inform us before placing your order.
If an allergy or dietary request was communicated incorrectly or not followed, please contact us immediately so we can review the situation.
We cannot accept responsibility for allergies or reactions resulting from information that was not provided to us before the order was prepared.
5. Cancellations
Because many orders are prepared shortly after they are placed, cancellation requests must be made as soon as possible.
Once an order has entered preparation, we may be unable to cancel it or provide a refund.
Please contact us immediately if you need to cancel or modify an order.
6. Refunds
If a refund is approved, it will generally be processed through the original payment method or the applicable online ordering platform.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or ordering platform.
7. Delivery Issues
If your order arrives late, incomplete, damaged, or cannot be delivered due to an issue with the delivery address, please contact us as soon as possible.
When a third-party delivery service is used, certain delivery-related issues may also be subject to that provider’s policies.
8. Promotional Offers
Special offers, discounts, promotional items, and complimentary items may have separate terms and may not be refundable or exchangeable unless otherwise stated.
9. No Cash Refunds
Unless otherwise required by applicable law or specifically approved by Jalebi Baby Delaware, refunds will be handled through the original payment method or applicable ordering platform rather than provided as cash.
10. Contact Us
For questions, refund requests, or concerns about an order, please contact us:
Jalebi Baby Delaware
Email: info@jalebibabydelaware.com