Shipping Policy
At Jalebi Baby Delaware, we work to make your ordering experience simple and convenient. This Shipping & Delivery Policy explains how food delivery orders are handled through our website or applicable online ordering services.
1. Delivery Availability
Delivery is available only within the service areas offered by Jalebi Baby Delaware or our applicable delivery partners.
Available delivery locations may vary based on distance, delivery capacity, operating hours, and other factors.
Your delivery eligibility and any applicable delivery fee will be shown when placing your order.
2. Order Processing
Once your order is successfully placed and payment is confirmed, our team will begin preparing your order.
Food preparation times may vary depending on:
- Order size
- Menu items selected
- Restaurant traffic
- Peak hours
- Special requests
- Availability of ingredients
Estimated preparation and delivery times are provided as a guide and may change during busy periods.
3. Delivery Times
Delivery times are estimates and are not guaranteed.
Delays may occur due to:
- Heavy traffic
- Weather conditions
- High order volume
- Delivery partner availability
- Incorrect or incomplete delivery information
- Events or circumstances outside our reasonable control
We appreciate your patience if your order takes longer than the estimated delivery time.
4. Delivery Charges
Applicable delivery charges, service fees, minimum order requirements, or other fees will be displayed during the ordering process where applicable.
Fees may vary depending on your delivery location and the ordering platform used.
5. Delivery Address
Please provide an accurate and complete delivery address when placing your order.
You should also provide any necessary apartment, building, suite, gate, or access information.
Jalebi Baby Delaware is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If you need to update your delivery information after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once the order has been prepared or dispatched.
6. Receiving Your Order
Please ensure that someone is available to receive the order at the provided delivery address.
If the delivery driver is unable to complete the delivery because nobody is available or the location cannot be accessed, additional delivery arrangements may be required.
7. Order Issues
If you receive an incorrect or incomplete order, please contact us as soon as possible.
Please provide your order details and explain the issue so our team can review it and determine the appropriate solution.
For food quality or order-related concerns, contacting us promptly after delivery helps us investigate the issue more effectively.
8. Food Quality & Safety
We prepare food with care and follow applicable food-handling practices.
Once your order has been delivered, please consume the food promptly and follow appropriate food-safety practices.
Jalebi Baby Delaware cannot be responsible for food that has been improperly stored or handled after delivery.
9. Third-Party Delivery Services
If your order is delivered through a third-party delivery provider or online ordering platform, the delivery may also be subject to that provider’s terms and policies.
Delivery times and availability may be affected by the third-party provider.
10. Pickup Orders
If pickup is available, the estimated pickup time will be provided when placing your order.
Please collect your order from the designated pickup location during the applicable pickup period.
11. Contact Us
If you have questions about delivery, pickup, or your order, please contact us:
Jalebi Baby Delaware
Email: info@jalebibabydelaware.com